Indian Railway Catering Tourism Corporation Ltd Customer Service

We are located right on D N Road in the Fort area, very close to Chhatrapati Shivaji Terminus. If you have ever been to this part of Mumbai, you know how incredibly busy it is. There are people everywhere, rushing to catch trains or heading to their offices. Our customer service office is right in the thick of it. We spend our days answering questions about train bookings, food on the rails, and travel plans. It can get pretty loud outside with the traffic and the crowds, but inside we just try to get through the queue of people waiting. We aren't sitting in a luxury building; it’s a functional office meant for work. Sometimes the systems are slow or the phone lines are busy, and we just have to manage the best we can. Every person who comes to the counter has a different story or a different problem with their journey. We see tourists who are lost and regular commuters who just want to know about a refund. It’s a lot of talking and a lot of looking at computer screens. The building itself has that old Mumbai feel, with high ceilings and heavy doors. We’ve been here serving the public for quite some time. It’s a demanding job because the railways never really stop. We take our breaks when we can and try to keep the lines moving. It is just a part of the daily life here near the main station. It gets hot in the afternoons but we keep going.