Gulati Tour & Travel is based at House Number 126 on Street Number 3 here in Ludhiana. It’s a simple setup we’ve got going. We aren't in a big commercial building, just a regular spot in the neighborhood where we can get work done. I’ve lived in this city for a long time and decided to start this up to help people with their trips. It’s mostly just family involved in the day-to-day stuff. We don't have a big sign with flashing lights, just a place where you can come and talk about where you want to go. My desk is usually quite full of notebooks and the phone rings pretty often. I spend a lot of time checking different routes to see what works best. Sometimes the neighbors pop in just to say hello or ask a quick question about a bus or a train. It’s a very informal environment, which I think makes people feel more at ease. We don't wear suits or anything like that. I usually have some tea ready if a guest is staying a while to figure out a long trip. It can be a bit slow when the internet goes out, but we always manage to get the tickets printed eventually. We just take things one day at a time and try to be helpful. It’s a small business, but it keeps us busy and we like being part of the local community here on Street 3.
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