Air India

Our office is located at 904 Anand House Ii in Baroda, Gujarat. The pincode is 390002. It’s right in the middle of a lot of activity here in India. Being an Air India office, we get a lot of people coming in with questions about their flights or looking for help with their tickets. The office itself is up on the ninth floor, so we get a bit of a view of Baroda if we ever have a moment to look out the windows. Anand House Ii is a fairly well-known building, so most people don't have too much trouble finding us. It’s not a glamorous job, despite what people think about airlines. Mostly it’s just us sitting at desks, looking at flight schedules on old monitors and trying to fix booking errors. The air conditioning sometimes struggles with the Gujarat heat, but we manage. We aren’t the ones flying the planes; we are the ones making sure the paperwork is right so the planes can actually leave the ground. It’s a lot of talking on the phone and typing into systems that have been around for a long time. Baroda is a good city to be in, and being at 904 Anand House feels like being right in the heart of the action. We just keep our heads down and try to help the passengers as best as we can every single day. We usually stay late when there are flight delays to help people out.