Karbonn Mobiles

Down in Okhla Industrial Estate Phase I, you’ll find our unit at D-170 on the main road. This is a very different environment from the shopping markets. It’s all warehouses and factories around here. At Karbonn Mobiles, we handle a lot of the logistical side of things, like repairs that the smaller shops can't manage or sorting through stock for distribution. The space is large and has high ceilings, which makes it cold in the winter and like an oven in the summer. There’s a constant sound of trucks reversing and the clatter of loading bays outside. My day is spent checking manifests and making sure the technicians have what they need to work on the motherboards. We have a small area for people who bring their phones in directly for service. They usually look a bit tired because it’s a long walk from the nearest metro station. We have a water cooler and a few chairs for them to rest while they wait. It’s a busy place with a lot of moving parts. I’ve been working in Okhla for a long time, and you get used to the industrial grit and the dust. It’s not a place for window shopping. It’s a place for getting work done. We don't have flashy signs or soft carpets. It’s a practical workspace where we focus on fixing handsets and keeping the supply moving. We keep things simple and just focus on the task at hand. It is just the way we work.