Jiya Telecom is right near Arti Cinema in Prem Nagar, at number 1287. It’s a noisy area, but that’s just how it is around here. We’ve been operating out of this small space for a while now, mostly helping people with their mobile phones and connections. The shop isn't much to look at, just some glass counters and shelves packed with chargers and headphones. We spend a lot of time explaining how different data plans work or trying to retrieve photos from a phone that won't boot up. People come in stressed because they lost their contacts, and we do our bit to help them out. It’s a lot of repetition, but every customer has a different story. Sometimes the shop gets crowded and it feels like there’s no room to breathe, especially on weekends when everyone is off work. We don't have a big team, just a couple of us making sure everything runs okay. The floor needs a sweep pretty often because of the foot traffic from the main street. We see all sorts of people, from kids looking for gaming vouchers to older folks who just want to know how to use WhatsApp. It’s a local spot, nothing more. We just stay open until late, making sure anyone who needs a quick fix or a new SIM card can get it without having to travel too far. It is what it is, just a small shop.
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