Pullmantur Cruises , Spain

This is the local contact point for Pullmantur Cruises in Secunderabad, Andhra Pradesh. We represent the company that’s actually based over in Spain. Even though we’re far from the ocean here in the middle of India, we deal with all the bookings and details for people who want to go on a cruise. Our office is a basic setup. We don't have fancy brochures all over the walls or big decorations. It’s more about the logistics and making sure people have their papers ready for their trips. We spend a lot of time on the phone with the main office in Spain or talking to people here who are planning their holidays. It’s a lot of coordination. The weather in Secunderabad is usually hot, so we stay inside and keep the fans going. We don't really have a big staff. It's just a couple of us handling the emails and the calls. We've been doing this for a while, so we know the process pretty well. People come to us when they want to organize a trip but don't want to do it all online by themselves. We just sit at our desks and get the work done. It’s nothing fancy, just a regular office in a regular part of town. We don't make big promises; we just try to get the bookings right so nobody has problems later. Sometimes the printer jams, but that’s just life in an office. We keep things simple and honest.