Customer Services Agent

This is the work address for Y. Sampath Kumar, who acts as a Customer Services Agent. The office is set up at House Number 5-5-43/316 on Plot Number 316. It’s located in Prasanth Nagar, which is in the Vanasthalipuram area of Hyderabad, zip code 500070. This is out in the Ranga Reddy district. It’s more of a home-office type of setup rather than a big corporate building. The street is mostly houses, so it’s fairly quiet during the day except for the occasional delivery truck or street vendor. Inside, there is a desk with a computer and a phone that rings quite a bit. Being a customer service agent involves a lot of talking and typing. Most of the day is spent listening to people’s problems and trying to find a way to help them out. There are files stacked on the side and a lot of notebooks for taking quick notes. It’s not a place where people usually come to visit, as most of the work happens over the wire. Sometimes the power goes out in Vanasthalipuram, so there’s a backup to keep the computer running. It’s just one person or a small group of people working out of a residential plot. It’s a very local way of doing things. No uniforms or fancy lobby here. Just a place where the work of answering questions and sorting out complaints gets done every day. It is just regular work.