Air India - Sats

Down here in Vithalwadi on Sinhgad Road in Pune, you’ll find our Air India - Sats office. It’s a part of town that has really filled in over the last few years. We’re not right at the airport, which is actually a bit of a relief because of the noise. Instead, we’re here in the mix of things. The road outside is always under repair it seems, so there’s a bit of dust coming in through the windows if we leave them open. We just keep our heads down and get through the logs. It's not the kind of place you'd visit for a tour. We handle the ground services and all the logistics that people don't usually see when they're flying. It’s a lot of coordination and timing. If something is late, we’re the ones who have to figure out how to fix it. Our office is a basic setup. We have a few computers, some maps, and a lot of schedules pinned to the walls. It’s where the heavy lifting happens. We’ve got a mix of young folks and some who have been with the airline for decades. It makes for interesting lunch breaks. Pune traffic on Sinhgad Road is no joke, so we usually try to get in early before it gets too bad. We aren't looking for awards or anything. We just want to make sure things run smoothly. It’s a lot of small details that keep us busy all day long.