We are located over in Phulwari Sharif, which is a busy area of Patna. The agency is just a simple room where we spend the day looking up train schedules and flight prices for people in the neighborhood. It’s not a large corporate office by any means. We have a couple of computers and a lot of notebooks for keeping track of bookings. Most of the people who come in are our neighbors or folks living nearby who need help with their tickets. Travel can be confusing with all the different rules and prices changing, so we just try to make it clear for them. The street outside is usually full of noise, but inside we just focus on the screens. Sometimes the power goes out and we have to wait a bit, but that's just life here. We don't spend money on big ads or marketing. People mostly find us through word of mouth. If someone needs a bus to another state or a flight to Delhi, they stop by and we check what's available. It’s honest work and keeps us busy from morning until late evening. Patna is a big place, but Phulwari Sharif has its own rhythm. We’ve been here long enough that we know most of the faces that walk through the door. We just provide the tickets and the information people need for their journeys.
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