Taj Mahal Hotel And Resorts

Our office is at AG-142 in Shalimar Bagh, which is a nice neighborhood in North Delhi. While the name might make you think of the big monuments or the huge luxury hotels, we’re actually the ones handling the bookings and arrangements from this local office. It’s a fairly quiet place compared to the city center. We spend most of our shift sitting at these desks, managing reservations and answering questions about room rates or event spaces. It’s a lot of coordination between the guests and the actual property staff. We have to make sure every detail is noted down, from extra towels to late check-ins. Shalimar Bagh is where we live and work, so we know the area well. It isn't a flashy setup here. We’ve got our computers, a few phones that never stop ringing, and plenty of files. Sometimes there’s a mix-up with the dates, and we have to spend our afternoon fixing it and apologizing to everyone involved. We don't use fancy talk. We just tell you what’s available and what it costs. It’s a busy job, especially during wedding season or when there’s a big holiday coming up. We’re just a small team of people trying to make sure your stay goes well without any drama. If you’re in the neighborhood, you’ll see us here from morning till evening, just doing our daily tasks and making sure the bookings are confirmed for everyone.