Prompt Ups Sales & Services Pvt Ltd

Our place, Prompt Ups Sales & Services Pvt Ltd, is over at 32-A on Grant Road. It’s an old part of the city, and the building reflects that. We’ve been working out of this space for quite a while now. The main room is full of UPS units of all sizes, some brand new and some that we’re taking apart for repairs. There’s a constant smell of solder and old batteries in the air. It’s a bit of a mess with wires trailing across the floor, so you have to watch where you step. We don’t have a receptionist or a fancy waiting area. If you come in, you just talk to whoever isn't currently holding a screwdriver. Grant Road is always loud, and the shop gets its fair share of noise from the street. We do a lot of the servicing ourselves right here on the benches. Sometimes the parts take forever to arrive, and we have to explain the delay to frustrated customers. It’s just part of the job. We drink a lot of tea to stay focused during the long afternoons. Our records are mostly kept in big handwritten ledgers because it feels more reliable than the computer sometimes. We don’t put on any acts; we’re just a small crew trying to keep people’s power running when the lights go out. It’s practical work and we take it as it comes every day.