Airtel Relationship Centre

Our office is in the G Block of BRS Nagar in Ludhiana. This is the Airtel Relationship Centre. Being in Punjab, the weather changes quite a bit, from very hot to quite cold in the winter. We are at the 404 spot. People walk in all day long with various questions about their phones or their bills. It can get pretty busy, especially on Monday mornings. We don't have any fancy waiting room, just some chairs against the wall. We try to talk to everyone who comes in and figure out what they need. It is a lot of talking and a lot of looking at computer screens. The staff here is local, so we know the neighborhood well. BRS Nagar is a good place to be, and we are right in the middle of it. Sometimes people just stop by to complain about things, and we listen. That is basically what we do here. We keep the place clean, but it is not a luxury lounge. It is a functional space meant for service. We have a water cooler in the corner and some old magazines on a table. It is a very straightforward setup. We don't pretend to be anything we are not. We are just here to handle the relationship side of the business for the people in Ludhiana. We usually have a bit of small talk while we sort out the technical stuff every day.