Samsung

You will find the Samsung outlet at 295 Sinhagad Road. It’s a very busy part of the city, and the road outside is almost never quiet. We have a lot of people coming in through the doors from the moment we open. Most of them have something wrong with their phones or tablets. Maybe a screen is smashed or a charging port isn't working like it used to. We have a long counter where we take in the devices and write down what the problem is. The air in here is cool because of the air conditioning, which is a relief from the heat on Sinhagad Road. Behind the scenes, the technicians are busy with tiny tools and magnifying glasses. It’s a lot of delicate work. I spend my time talking to the customers and managing the expectations of when their repairs will be finished. Sometimes we have a lot of spare parts in stock, and other times we have to wait for the next shipment to arrive. The shop is kept quite clean, with white walls and bright lights so we can see everything clearly. It feels very functional. We don't really have time for much else because there is always another person waiting with a phone in their hand. It’s a steady stream of people all day long. That’s just the daily life at 295 Sinhagad Road for the Samsung team.