C C Customer Care

C C Customer Care is based out of Mumbai Central Ho at number 97. Being near the station means there’s always a lot of movement outside. We get people from all over who are just passing through or who work in the nearby offices. Our setup is pretty straightforward. We have a few desks, some chairs for people to wait, and our paperwork piled up. It's not a glamorous job, but it’s what we do. We spend most of our hours answering questions and trying to sort out whatever problems people bring to us. Sometimes the phones don't stop ringing and other times it's quiet enough to actually hear the trains in the distance. Fancy scripts or corporate talk aren't really our thing. We just listen to what’s wrong and see if we can fix it. There are days when things get a bit stressful, especially when there’s a long queue, but we try to stay calm and deal with one person at a time. The office has been at this address for a bit, so we know the local chai wallahs and the other shop owners around here. It feels like a small community even though it’s such a busy part of Mumbai. Every morning we show up, do the work, and close up when the sun goes down. That's how it goes for us.