Indian Hotel Company Ltd, (Taj Group)

I work with the in-room dining team at the Taj Bengal, which is located at 34-B Belvedere Road in Alipore, Kolkata. My name is Gunjan Sinha and I’m an assistant manager for this section. The hotel is quite large and famous, but our day-to-day life is mostly spent in the back corridors and the service elevators. Alipore is one of the greener parts of Kolkata, which is nice when you step outside for a break. Inside the hotel, it is always a bit of a rush. We are constantly checking orders and making sure the trays are set up correctly. The kitchen is always a hive of activity with chefs shouting and the smell of different curries in the air. We have a big team of people from all over the country. It’s a lot of work to keep everyone on the same page. We don't really think about big corporate goals. We just focus on the next order coming in on the screen. Sometimes a guest is unhappy and we have to fix it fast, which can be stressful. We spend a lot of time on our feet. By the end of a shift, everyone is pretty tired. We usually sit together for a quick meal before heading home. It’s just a busy, practical job in a very busy city. We try to keep the food moving and make sure the silver is polished before the next tray goes up.