Prabhati Pansari

Our shop is on Khandsa Road in Gurgaon, right across from the Vishal Mega Mart and near Sector 10 A. If you walk inside, the first thing you’ll notice is the smell of all the different grains and spices we keep. I’m usually sitting behind the old wooden counter, weighing things out on the scale. It’s a bit of an old-fashioned way of doing things, but it works for us. The road outside is always loud with trucks and cars, so it’s never really quiet here. We’ve got bags of pulses and flour stacked up high, and sometimes it’s hard to move around when a new shipment comes in. I don’t use any computer systems for the stock; I just know what’s there by looking at the shelves. We’ve been at this Khandsa Road spot for years, and the building itself is a bit worn down, but it’s sturdy. People come to us when they want something specific that the big supermarkets don’t carry in bulk. We don't have any fancy flyers or promotions. We just give people what they ask for and hope they come back next time. It’s a simple business, really. We open up early, sweep the dust from the street off the doorstep, and stay until the sun goes down. It’s just how things are done here in this part of Gurgaon.