Our office is located at T-191/B in Chirag Delhi. It is a busy part of New Delhi, and there is always something happening outside our windows. This isn't one of those massive call centers you might imagine. It is a local branch where we handle a lot of the day-to-day work for travelers. We have a few computers and some desks that are usually covered in notes and printed tickets. We spend most of our time clicking through screens and talking to people who are stressed about their travel plans. It can be a bit hectic during the holiday seasons when everyone wants to go somewhere at the same time. We don't have a fancy lobby or anything like that. It is just a functional space where we get things done. Sometimes the internet slows down right when we are in the middle of a booking, which is always a bit annoying. We just take a deep breath and try again. Most of us have been working here for a while, so we know each other well. We don't use corporate jargon when we talk. We just speak plainly and try to help people get where they need to go. It is a lot of work, but we like being right here in the heart of the city. We keep the tea kettle going and just focus on the next task on our list.
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