We’re located in Khan Pur, New Delhi, doing the usual work of a travel agent. Our office isn't much to look at, just a place with some maps on the wall and a couple of desks where we handle bookings. People come in looking to go all over the place, and we spend our time looking up the best ways to get them there. It’s a lot of checking prices and making sure dates line up. Sometimes the systems are slow, which can be frustrating when a customer is waiting right in front of you. We try to be helpful and just give people the facts about their trips. Khan Pur is a crowded area, so there’s always people walking by and popping in to ask a quick question. We don't have a big marketing budget or anything; we just rely on being here every day and helping out whoever walks in. It’s a lot of phone calls to airlines and hotels, trying to sort out the details that people don't want to deal with themselves. We’ve helped families plan vacations and workers get to their jobs. It’s just regular work for us. We don't make big promises, we just try to get the tickets booked correctly so there are no surprises at the station or airport. Most of the time, we’re just sitting here with a phone glued to our ear, making sure everything is confirmed.
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