Tele Collection Exe. In Infovison Group (Icici Collection)

We work out of J4/69D in the Khirki Extn. area of Maliviya Nagar. This part of New Delhi is a bit of a maze with all the narrow lanes and buildings close together. Our job is mostly tele-collections, so we spend a lot of time on the phones talking to people. It is a busy office, even though the space is a bit tight for all of us. You can hear people talking all day, trying to sort out payments and different schedules. It is not the most glamorous work, but it is what we do here. We are part of the Infovison Group and handle things for the ICICI collection side. The building is a regular one in the extension. We have our headsets and our computer screens, and that is about it for equipment. Sometimes it gets a bit loud when everyone is on a call at the same time. We take our breaks in the small lane outside or get some snacks from the local shops nearby. It is a practical environment. We do not have fancy decorations on the walls, just some calendars and a few instructions for the staff. We try to keep things organized so we do not lose track of who we have called. It is a lot of repeating the same things, but you get used to the pace. The electricity can be a bit patchy here sometimes.