Tally Caller

We’re over in Rajouri Garden, at J3/203. If you’ve ever been to this part of New Delhi, you know it’s a mix of homes and little businesses. Tally Caller is what we call ourselves because we work with Tally software and handle calling. It’s a pretty basic setup. We have a few rooms where the staff sit with their headsets and computers. It’s not a silent office; there’s always someone talking to a customer or explaining how a feature works. We don't have a big sign outside, so you have to look for the house number. We’ve been here for a bit, and we’ve gotten used to the rhythm of the market nearby. The work isn't glamorous. It’s a lot of troubleshooting and helping people fix their software issues. We don't use scripts that make us sound like robots. We just talk to people like normal humans. If someone has a problem with their accounting records, we try to walk them through it. We drink a lot of chai during the day to keep going. It’s just a small group of us trying to make the software side of things a bit easier for people who aren't tech-savvy. Sometimes we stay late when the phones are ringing off the hook.