Singapore Airlines

This office for Singapore Airlines is located at 96-E, Pocket-Iv in Mayur Vihar Phase I, Delhi. It’s tucked away in a residential-style pocket, which makes it a bit quieter than the main airport offices. We handle a lot of the local ticketing and customer questions from here. It’s a functional space with a few desks and computers where we spend our shift looking at flight schedules and seating charts. It isn't a massive terminal with thousands of people; it’s just our small corner of Mayur Vihar. We get a lot of phone calls from people trying to change their flights or asking about baggage rules. We just do our best to give them the right information without making it too complicated. The office gets a bit dusty because of the Delhi air, and we’re always cleaning the windows. We aren't here to give a big sales pitch. We just help people get where they need to go. Sometimes the systems are slow, and we have to ask people to wait a minute, but that’s just how it goes. Being in 110 091 is convenient for a lot of our local customers who don't want to trek all the way to the main office. We keep the place running, drink our coffee, and make sure the paperwork is filed away correctly at the end of every day. It’s a steady routine for our small team here.