Serco Bpl India Operation Pvt. Ltd

This is Serco Bpl India Operation, located near the railway in Chandur, Maharashtra. It’s a bit of an industrial-feeling area because of the trains always going by and the noise from the tracks. We handle a lot of the backend stuff that people don't usually see in their daily lives. Our day starts early, usually when the first trains arrive in the station. The office here isn't anything fancy at all. We have computers and desks and a lot of wires running everywhere. It gets quite hot in Maharashtra during the summer months, so we have fans running all day long. Most of us have been working here for years. We deal with data and operations, making sure things are flowing like they should. It’s not glamorous work, but it’s steady and keeps us occupied. We have our lunch together in the small break area near the back door. Sometimes we have to stay late if there’s a problem with the systems or if a deadline is coming up. Chandur is a quiet place otherwise, except for the railway noise. We don’t really deal with walk-in customers since we are an operations center. It’s mostly just us and the machines. We keep the files organized and try to keep up with the daily targets. It’s a lot of routine. We just focus on getting the tasks done without making a big fuss about it. That's how we've always operated here in this part of India for a long time.