Omnia Bpo Services(Indian Airlines Operation Dept)

Our office is located in Paschim Puri, specifically in Pocket-1 at A-302. It’s a quiet enough area compared to some of the busier parts of Delhi. Since we work with the Indian Airlines operations department, things can get a bit hectic depending on the flight schedules. You’ll find people here at all sorts of odd hours because planes don’t just stop flying at five in the evening. The desks are always covered in notes and schedules. We drink a lot of tea and coffee to stay awake during the late shifts. It’s a practical space, nothing too flashy. We have computers, some old headsets, and plenty of chairs that have seen better days. Some of us live quite close by, while others have a long commute on the Metro or bus. It’s a job that requires staying on top of things, so there isn’t much time for sitting around. When the phones aren’t ringing, it’s actually quite peaceful here. We get to know the regulars on the other end of the line. Most people who work here are just trying to make sure things run for the airline guys. Sometimes the internet slows down and we all have to wait a bit, which is frustrating, but that’s just life in a BPO. It’s a decent place to work if you don’t mind the noise and the odd hours. We just focus on the task at hand and try to stay organized.