Omnia B.P.O. Of Indian Airlines

We are set up at 641/7 in Govindpuri, which is part of the Kalkaji area in New Delhi-110019. This is where Omnia B.P.O. handles things for Indian Airlines. If you’ve ever been to Govindpuri, you know the streets are tight and there’s always something happening. Our office fits right into that. It’s a BPO, so there are a lot of headsets and people talking to passengers or dealing with flight data. We aren't in a big tech park; we are right here in the neighborhood. It makes for a bit of a noisy environment sometimes, but we like being where the people are. The office itself is pretty basic. We’ve got rows of desks and a lot of wires running around. We spend our days helping people sort out their travel issues or whatever the airline needs us to process. It’s a lot of sitting and talking, but it’s important work for keeping those planes moving. We don't have a fancy lobby or a coffee machine that makes lattes. Usually, someone just brings in a pot of tea for the group. We've been in Kalkaji for a while now and the staff mostly lives nearby, so we have a good feel for the place. It is just a bunch of us working hard in a small space to make sure the airline stuff stays on track without any big errors. That is our daily life here in this crowded corner of the city.