Omnia Bpo (Indian Airlines)

We are located at C-383 in East Babarpur, Shahdara. It’s a busy neighborhood in the eastern part of the city. We work on things for Omnia Bpo and handle stuff for Indian Airlines from this building. It’s a BPO setup, so there are always people on the phones or typing away at their keyboards. It gets pretty loud in here with all the talking going on at once. We have rows of simple desks and some old air conditioners that hum loudly all day long. The building is right in the middle of a residential street. You can hear the vegetable sellers calling out outside sometimes. We don't have any big corporate banners or fancy signs on the wall. It’s just a place where we come to work our daily shifts. We’ve got a mix of young people and some older ones working here together. Some of us have been here since the office first opened up. We take our tea breaks together in the small hall. It’s a lot of work, especially when the flights are busy or when there are big delays that people call about. We just keep our heads down and handle the calls as they come in. It’s not a fancy glass building like the ones you see in the news. It’s just a regular brick place in Shahdara. We do our best to keep up with everything. It’s just a normal workplace with normal people.