Oberoi Group Reservations - Oberoi Contact Centre

Oberoi Group Reservations operates its Contact Centre at B 2/107 in Janakpuri, New Delhi. This is the place where all the phone calls come in for people looking to stay at the hotels. We’re in the 110058 area of Delhi, which is a pretty standard residential and commercial mix. The office at B 2/107 is full of computers and people with headsets on for most of the day. It’s not like the luxury hotels we take bookings for; it’s a regular office where we do the heavy lifting of managing schedules and dates. Janakpuri is a decent place to be based, though the traffic on the main roads can be a bit of a headache during the morning rush. We don't have any grand decorations or fancy lobbies here. It's just a functional space where we try to keep all the reservations organized. Sometimes it gets really loud when every station is busy, and we’re all trying to talk at once. We’ve been working out of this Delhi 110058 spot for a long time. It’s a lot of sitting and typing, and making sure no one gets their dates mixed up. We aren’t trying to sound like a big corporate machine. We’re just a team of people in an office building in Janakpuri doing our best to keep the rooms filled and the guests happy with their plans. It’s a lot of detail-oriented work, but we’re used to it by now.