Mercury Travel Limited

We operate out of a small spot in Vinod Puri, specifically Rz D1/73 in the Vijay Enclave area. It’s a residential part of New Delhi, so it’s not like those big travel agencies you see in the malls. We started this because we wanted to help people get their tickets and trips sorted without them having to travel all the way into the main city hubs. Most days we are just sitting here with the maps and the computer, looking up routes and trying to find the best way to get someone from point A to point B. The office is tucked away, so we get a lot of people from the local streets who just walk in because they know us. It’s a bit messy with brochures and old travel magazines, but it feels comfortable. Sometimes the phones ring all at once and it gets a bit hectic, but usually, it’s just a steady pace of work. We’ve seen a lot of changes in how people travel over the years, but the basics stay the same. People just want to get where they’re going. We don’t have a flashy storefront, just a simple sign and a door that’s usually open during the day. It’s a modest way to run a travel business, but it works for us and the people in Vijay Enclave who know where to find us. The neighbors in Vinod Puri are mostly families, so we see the same faces every morning when we open up. It’s a comfortable routine. We don’t have a big marketing budget or anything like that, just the word of mouth from people who’ve used us before. Sometimes someone will come in with a very complicated trip in mind, and we’ll sit together for an hour just looking at different options on the screen. It’s more like a conversation than a transaction. We try to keep things relaxed here. If the tea is hot and the computer is working, it’s a good day for us. We just do what we can to help out.