Lufthansa German Airlines

Down in D-Iii/3429, Vasant Kunj, it feels more like a house than a big corporate office. Lufthansa German Airlines has this spot in New Delhi where we handle things away from the airport noise. It’s a nice area with trees and people walking their dogs in the morning. Inside, it’s mostly just desks, computers, and a lot of phone lines. We spend a lot of time talking to people on the phone or answering emails that never seem to end. It’s funny because you wouldn’t think a big airline would be tucked away in a residential block like this, but it works for us. There’s a kitchen in the back where we make coffee, and someone usually brings in biscuits to share. The carpet has seen better days and the printer jams if you try to print more than ten pages at once. We don't really have a lobby for customers to sit in, so it’s mostly just the staff here doing the behind-the-scenes stuff. We get to know the neighbors after a while, like the guy who runs the corner store. Sometimes the mailman gets confused by the address because the numbering in Vasant Kunj can be a bit tricky, but he finds us eventually. It’s a pretty normal job in a pretty normal neighborhood, and we just keep our heads down and do the work that needs doing every day to keep things moving.