Kuoni Travel Group Sotc is located at 57-A in Mount Kailash. This part of New Delhi is pretty well-known and it’s a busy place to have an office. We’ve been set up here for a while now. The building is just a standard office block, nothing too flashy. When you walk in, you’ll see some desks, a few posters of different countries, and a lot of people typing away. It’s a travel company, so there is always someone talking about flights or hotels in some far-off place. But mostly, it’s just the sound of keyboards and phones ringing. We don't have a big fancy showroom. It’s more of a workspace where we get things sorted. The tea lady comes around twice a day, which is usually the highlight for most of us. We deal with a lot of bookings and sometimes things go wrong, like a cancelled flight or a system crash, and we just have to figure it out. It’s not always exciting, even if we are talking about holidays. There’s a lot of fine print and checking dates over and over again. We are just a group of people who know a lot about how to get from one place to another. We don't use fancy sales talk. If a place is expensive or hard to get to, we just say so. It’s a straightforward way to work in a busy city like this one.
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