Itc Welcomheritage Solang Valley Resort, Manali, Delhi Office

This is the Delhi office for the Solang Valley Resort in Manali, but we’re actually located at 148/6 in Govind Puri, Kalkaji. Pankaj Ku Verma is the one who usually handles things here. It’s a small space, mostly just a desk and a phone where we take bookings and answer questions for people wanting to head up to the mountains. It feels a bit strange sometimes, talking about the snow and the cold air of Manali while we're sitting here in the heat of Govind Puri. The street outside is always loud with scooters and people walking by. We don’t have any big signs or fancy decorations. It’s more of a practical place to get the paperwork done before people travel. There’s usually a stack of brochures on the table, but they’re often a bit dusty. We spend our day coordinating with the staff up in Himachal Pradesh. Sometimes the phone line is bad or there’s a delay in the messages, but we manage. It’s not a high-end corporate suite; it’s just an office in a busy New Delhi neighborhood. We do the work, file the receipts, and make sure the guests have their details sorted. It’s a simple operation and we don’t try to make it seem like more than it is. We just focus on the bookings and the phone calls without any extra fuss.