Intercontinental The Grand

Our place is located at S 22 in Rajouri Garden, New Delhi 27. It’s a busy part of town, so there is always traffic and people walking by. We do the hotel thing here. It’s a lot of laundry, checking people in, and making sure the rooms aren’t a mess. We have been in this spot for a while. Sometimes the air conditioning needs a kick to get started, or a guest loses their key card in the middle of the night. That’s just life in a hotel. We aren't some giant skyscraper; we are right here in the neighborhood. The staff mostly lives nearby, so we know the local shops and where to get good food. It gets quite loud on the weekends when people are out and about in Rajouri Garden. We spend a lot of time cleaning and making sure the lobby looks decent. It is hard work staying on your feet all day. We have guests who come back every time they are in Delhi because they know we are straightforward. We don’t use those big corporate scripts when we talk to you. If a room isn’t ready, we just tell you why and offer a chair. It’s a practical way of running things. We just try to make sure people have a bed to sleep in and a roof over their heads while they are visiting. It’s a bit of a scramble sometimes, but we like the energy here.