Indian Airline Customer Care

Indian Airline Customer Care is tucked away at 395-G, Pocket-Ii, in Mayur Vihar, Phase-I, Delhi-110091. You can reach us at 011-22790665 or on the mobile at 9871407498. We spend most of our day answering the phones. It’s a small office, and things can get pretty loud when everyone is talking at once. People call us about all sorts of things, like missing bags or wanting to change their flight dates. We try to help out as much as we can, but sometimes the system is slow and people get frustrated. We get it. Mayur Vihar is a nice enough place to work, though parking is a nightmare. Most of us take the metro to avoid the mess. We have a few desks crammed into the room and a lot of old files stacked in the corners. It’s not a big call center with hundreds of people, just a local team handling things. Sometimes the air conditioner makes a weird rattling noise, but we just ignore it. We don’t have a fancy lobby or a receptionist. If you walk in, you’ll just see us sitting there with our headsets on. We’ve been doing this for a few years now. It’s straightforward work. We aren't trying to change the world or anything, just trying to make sure people get their tickets sorted out correctly. It’s a lot of repetition, but we have a good group of people here.