Hertz,India

Hertz, India operates from this small office at Flat 679 in R.K. Puram, Sector-1. It’s a residential block, so it doesn't look like your typical car rental place from the outside. We manage the fleet and the bookings right from here. New Delhi is a huge city and R.K. Puram is pretty central, which helps us get around. The flat is a bit crowded with keys and logbooks. We spend a lot of time talking to drivers and making sure the cars are where they need to be. Sometimes a car breaks down or a driver gets stuck in traffic, and we have to fix things on the fly. It’s a lot of pressure but we’re used to it. We don't have a big parking lot right outside; the cars are usually out on the road or at the main hub. My colleague handles the paperwork while I talk to the customers. We’ve been in this flat for a good while. It’s not fancy, just a few chairs and a table with a computer. We drink a lot of coffee to stay alert during the busy hours. The neighbors are mostly families, so we try not to make too much noise when we’re working late. It’s a simple business run out of a simple place. We just focus on getting people their rides when they need them.