Our travel agency is right on the ground floor at 34/14 in New Delhi. Being on the ground floor is nice because we see people walking by all day. It’s a 110008 area, which keeps us pretty central to things. We spend our days looking at flights, trains, and hotels for people who want to get away. It’s a lot of screen time and talking on the phone. We don't have a big glossy brochure for ourselves; we just have our desks and a few posters on the wall. It’s a simple setup. We aren’t some massive global corporation with thousands of employees. We’re just a local team in a small office. Sometimes the printer jams or the tea runs out, and that’s just a normal day for us. We don’t try to sound more important than we are. We just help people with their travel plans. The street outside can get pretty loud with cars and vendors, but we’re used to it. It’s just part of working in this part of Delhi. We like that it feels lived-in and real. People stop in to ask questions, and we do our best to give them honest answers. There’s no script here. We just talk like normal people and try to get the bookings right. It’s a practical job and we treat it that way every single day. We are just here from morning until evening, making sure people get where they need to go.
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