Bpo Of Air India

We are located down at 19, Raniganj Bazar Bye Lane in Burdwan. It's a bit tucked away, but once you find the bye lane, we’re right there. We handle the back-office work for Air India from this spot. It’s a busy place with people on headsets and computers all day long. Burdwan is a bit different from the big cities like Delhi or Mumbai, but we stay just as busy. The office isn't anything special to look at, just a functional space where we get the work done. We deal with a lot of calls and data entry. Most of the staff comes from nearby villages or the main town area. We’ve been here for a while and the locals know the building. Sometimes the weather gets really hot and the fans barely keep up, but we stay focused on the screens. It’s a lot of routine work, checking schedules and fixing things in the system. We don't have any fancy lounge areas or big logos on the wall. It’s just a regular workplace. We take our lunch breaks together and talk about whatever is going on in town. It's a steady job for us here in the 713101 zip code area. We just keep our heads down and do the tasks as they come in. It’s how we make our living here in West Bengal.