We run our travel business out of 14/440 Dda Flats in the Kalkaji area of New Delhi. It’s a residential-style setup, which makes it feel a bit more relaxed than those big glass offices in the center of the city. We’ve been here for a good while, helping people figure out where they want to go and how to get there. Whether it’s a train ticket or a flight, we just sit at the computers and look for what’s available on the market. Kalkaji is a crowded part of town, so there’s always something happening right outside the door. Our desks are usually covered in notebooks and printouts because there’s always a lot to keep track of when people are moving around. We don't have any flashy brochures or big screens on the walls like the franchises do. It’s just us, some phones, and the internet. Most of our clients are people from the nearby flats who have been coming to us for years. They know we’ll just tell them what the prices are and what the timing looks like without any extra sales talk. It’s a small operation, but it keeps us busy from morning until evening. We’re just regular folks helping other regular folks get from one place to another without making a big deal out of the whole process.
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