Balmer Lawrie & Co Ltd. As A Ticketing Executive Since 19Feb08

The office is over at B8 Keshoram Park in New Delhi. It’s a residential-feeling area, so it’s a bit quieter than the main markets. We have been handling ticketing and travel arrangements from this spot since early 2008. That is a long time to be looking at flight schedules and train routes. The desk usually has a few calendars and a lot of sticky notes with booking codes on them. We spend the day talking to people who are trying to get from one city to another, sometimes for work and sometimes for family stuff. It is a lot of repetitive work, clicking through screens and checking prices. We don't have a big fancy storefront. It’s just a honest place where we sit and manage the bookings as they come in. Sometimes the systems are slow and we have to tell people to wait, which isn't always fun. We've seen the way people travel change over the years, but the basic job is still the same. You have to be patient with the details. Most of the people who come to us are neighbors or regulars who have been using our services for years. We just try to get the dates right and make sure the tickets actually work when they get to the station or airport. It is not complicated work, but it requires us to stay focused on the computer all day long.