Airtel

This little branch is located at 144, Janta Flat in New Delhi. It's right on the edge of the Haryana border area, zip code 110095. It’s not a big corporate headquarters. It is more of a local spot where people come when their phones aren't working or they need a new connection. Working out of a Janta Flat means we are right in the middle of the community. People walk in with all sorts of problems. Some are just frustrated with their internet and others want to pay a bill. We sit at our desks and try to sort it out one by one. It can get pretty cramped when five or six people are waiting inside. We don't have a fancy waiting lounge with free water. It’s just a few chairs and us. The noise from the street comes right in. We’ve been here long enough that we know most of the regulars by sight. It feels more like a neighborhood shop than a big telecom company. We keep the paperwork in stacks and try to keep the computers running. Sometimes the system is slow and we have to tell people to wait. They usually understand. It’s a practical setup for a practical job. We aren't trying to change the world, just trying to make sure the person standing in front of us gets their signal back. That is what the day looks like for us at 144.