Air India

This office for Air India is over in Flat No 41, Sector 18-B, which is part of the L&T Pocket in New Delhi. It is not the big airport terminal you might be thinking of. This is more of a quiet administrative spot where we handle the background work that keeps things moving. We deal with a lot of logs and passenger details and the general administrative side of the airline. The flat is in a residential-feeling area, so it’s a bit more peaceful than being right in the middle of a commercial hub. We have our desks set up and the phones are usually busy with people asking about their flights or baggage. Working for a big name like this from a smaller office has its own rhythm. We aren't doing the flashy marketing stuff here; we are just making sure the records are right and the local inquiries get answered. The staff here has been around for a long time and we know the 110078 zip code area pretty well. Sometimes we go out for lunch in the local market or just stay in and finish the paperwork. It’s a practical environment. We don't use a lot of big words or have fancy meetings. We just look at the screens, talk to the customers, and keep the files organized. It’s a steady job in a busy city, and we just try to get through the daily list.