Air India Poces In Sparsh Bpo

Our work happens at House Number 1667/7 in Kamla Park, which is in the Dharam Pura area of Najafgarh. It’s a residential house that has been turned into a workspace for handling Air India processes. Since it’s a BPO setup, there are several of us working on various shifts throughout the day and night. Najafgarh is a bit of a trek for some of the staff, but it’s a familiar neighborhood for those of us who live nearby. The house has several rooms with computers squeezed in wherever they fit. It’s not like those big glass buildings you see in Gurgaon or Noida. We have our own small kitchen area where we make tea and heat up our lunch boxes. The noise from the street sometimes drifts in, especially when there’s a wedding or a festival nearby. We deal with a lot of data and customer queries for the airline. Sometimes the air conditioning struggles when the sun is really hitting the front of the house in the afternoon. We’ve been operating from this location for some time now. It’s a bit crowded when everyone is on the same shift, but we manage. The walls are mostly bare except for some schedules taped up near the computers. It’s a hardworking atmosphere but it’s very informal. We know each other well and it feels more like a small community than a big company. We just show up and do what’s needed for the day’s work.