You wouldn’t necessarily expect to find an Air India Airlines office here in Bahraich, especially tucked away in Gulam Ali Pura near Bari Takiya. But that’s where we are. It’s a small-town branch, very different from the huge airport offices you see in the big cities. The building is simple, and we are right there in the 271801 area. Mostly, we help people with their travel questions or ticket issues. It’s not a fast-paced environment. Sometimes an hour goes by and only one person walks in. We spend a lot of time on the computer systems, checking flights and updates. The Bari Takiya area has its own rhythm. It can get quite dusty outside, and the noise from the market nearby drifts in. We have a small staff, just a few of us who have lived in Bahraich for a long time. We know a lot of the people who come in. We don’t have those fancy lounge chairs or high-tech displays. It’s just a counter, some chairs, and our desks. We try to help everyone who comes in with their travel plans, even when the internet is acting up. It’s honest work in a quiet part of Uttar Pradesh. We usually close up in the evening and head home through the local streets. It’s just a small part of a much bigger airline, but for people here in town, we’re the main point of contact.
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