Touchpoint

Touchpoint is located at 394 on Varachha Road in Rajajinagar. We’re in a building that has a lot of other offices, so the stairs are always busy with people coming and going. Our space is pretty basic. We have a few desks, some chairs, and a lot of filing cabinets that are starting to overflow. We call it Touchpoint because we handle various customer interactions and support tasks. It’s the kind of place where the phone is always ringing and there’s always someone typing away. We don’t have a corporate culture or anything like that. We’re just a group of people working together to get through the daily pile of work. The lighting isn't the best and the carpet is a bit worn out, but it’s a comfortable enough place to spend the day. We usually get coffee from the small shop downstairs and eat our lunch while looking out at the traffic on Varachha Road. It’s not the most exciting job in the world, but it’s important to the people who need our help. We don’t use any scripts or fancy software; we just talk to people like they are people. It’s a straightforward way of doing business without any of the extra polish you see in the big city firms. We’re just here from nine to six, doing what needs to be done. We just focus on one person at a time and get through it.