Bilal Telecom

Down here at Gandhi Nagar Mahalaxmi 23, you’ll find Bilal Telecom. It’s a small shop, mostly filled with glass counters and boxes of phone covers. We started out just doing small things like recharges, but now we fix a lot of broken screens and batteries that won't hold a charge anymore. The space is pretty tight, especially when three or four customers come in at once, but we make it work. Gandhi Nagar is a busy area, so there’s always someone popping in to ask a question or get a new SIM card. We have cables hanging on the walls and those bright light strips that everyone uses these days. It’s not the quietest place to work because of the street noise and the music from the shop next door, but it feels like home to us. The counter has a few scratches on it from years of sliding phones across, and the clock on the wall is five minutes fast, which helps us keep moving. We try to keep the most common parts in stock so people don't have to wait too long. It’s just us running the show, no big managers or fancy systems. Sometimes we lose a screwdriver under a pile of papers, but we eventually find it. It's a simple business for regular people. We might not be the fastest at answering the phone, but we get the job done right.