Down here on S V Road 28 in Kandivali West, things never really stop moving. Shiv Telecom is tucked away right in the middle of all that noise. I spend a lot of my day hunched over a workbench with a magnifying glass. People drop their phones all the time, so I see a lot of cracked glass and broken buttons. The shop isn't very big, maybe just enough room for a few people to stand while they wait. I have a small radio that plays in the background, mostly just to drown out the honking from the street. The floor has some scratches from moving the display cases around last year. I try to keep the glass clean but fingerprints show up the second I'm done wiping. It’s a lot of small tasks, one after the other. I keep a logbook of all the repairs but my handwriting isn't the best, so sometimes I have to squint to read my own notes. Customers come in with all sorts of problems, some easy and some that take me all afternoon. I like the challenge of figuring out why a device won't turn on. The tea stall next door brings me a cup every afternoon which is usually the highlight of my day. It's a simple life here in Kandivali. We just try to help people stay connected without making a big fuss about it. We just do the work and move on.
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