Grand Hyatt

This address in Khar is where we handle the mail and correspondence. It’s called Saraswati Niwas, located in Jaihind Nagar. It’s a residential-style building, very different from a big hotel environment. We use this spot to stay on top of all the letters and paperwork that comes in. Mumbai 400051 is a good area to be in. The street is usually lined with parked cars and people walking their dogs. It’s a pretty normal neighborhood. Inside, it’s just a few rooms dedicated to sorting things out. We have a lot of filing cabinets and a big table where we open the mail. It’s quiet work, mostly. We aren't dealing with guests face-to-face here; it’s all about the back-end stuff. Sometimes the courier guys have trouble finding the exact gate, but once they do, they know where we are. We’ve been using Saraswati Niwas for this purpose for a long time. It’s practical because it’s away from the main noise. We just show up, do the sorting, and make sure everything gets to where it needs to go. It’s a straightforward operation. No bells and whistles. Just a small team in a local building keeping things organized. It’s how we manage the flow of information without the distractions of a busy lobby. We keep the kettle on for tea and just get through the envelopes every single day.