Surya Travel Agency is up on the first floor at 9-1-/E/20 in Defence Colony, right in the Langer Houz area. It’s a small office where we spend most of our time on the phone or looking at ticket schedules. We started this because we wanted to help people get where they need to go without all the confusion of doing it themselves. The walls have a few old maps and calendars pinned up. It’s not a high-tech travel hub with flickering screens everywhere, just a couple of computers and some notebooks where we jot down passenger details. Langer Houz is a busy spot, so there’s always noise from the street coming up through the windows. We handle bus bookings, train tickets, and sometimes help people with longer trips if they ask. We don't have a big staff, so if you call, you’ll probably talk to the same person every time. We’ve been in this building for a while, and the stairs are a bit narrow, but once you’re inside, it’s quiet enough to plan a journey. Sometimes things go wrong with the bookings or a bus gets cancelled, and we spend the whole afternoon trying to fix it for the customer. It’s a lot of coordination, but we’ve gotten used to the rhythm of it. We just focus on getting people their tickets and making sure they get to their destination safely. We’ve been at this address for long enough that most locals know us.
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