Servicescape

Working at F-46 in the Jmd Galleria Mall on Sohna Road is an interesting experience. You’re surrounded by shops and people coming to watch movies or eat, but we’re here just to run Servicescape. Being in a mall means there’s always air conditioning, which is a blessing in the summer heat. The commute on Sohna Road can be a nightmare with all the construction and the sheer number of cars, so most of us try to get here early or stay late to miss the worst of it. The office is a decent size, and we’ve got a view of the corridor where shoppers walk by. It’s a bit strange being in a retail environment when you’re doing office work, but you get used to the background music and the smell of the food court downstairs. We spend our days on the computer or talking on the phone. Sometimes we go downstairs to grab a coffee when things get too quiet. The mall security knows us by name now. It’s a professional enough spot without being too stiff or boring. We don’t have any fancy mission statements on the walls, just a calendar and some notes taped to the monitors. It’s a practical place to be because everything you need is right there in the building. We just show up, do what needs to be done, and head out before the evening rush becomes too much to handle.