Citibank Direct Channel

Our Citibank Direct Channel office is located at 263 23 Jawahar Nagar in Rohtak. Being in Haryana, we see a lot of local folks coming in for different things. The office isn’t much to look at, just a standard setup with desks and some computers in a busy part of town. We handle a lot of the direct communications and processing that doesn’t always happen at a main branch. It’s a lot of phone calls and paperwork, honestly. We aren’t trying to be the biggest or the flashiest office in Rohtak; we just want to get the data entered and the queries answered. Some days are busier than others, especially around the start of the month when everyone is checking their balances. We have a small staff, and we usually just share a few snacks during the afternoon break while we talk about the local news. The building is right in the heart of Jawahar Nagar, so there’s always noise from the street, but we’re used to it by now. We don't use a lot of corporate jargon when we talk to people; we just explain things like they are. If someone has a problem with a transaction, we look into it and try to find a solution without making it too complicated. It’s just a normal workplace with people trying to do a good job. We’ve been here for a bit and plan to keep things going just like this in the 124001 area.