Deepa Bandivadekar

Our place is at 04, Kasturi, which is right opposite Suvarna Hospital on Shimpoli Road. Borivali West is always moving fast, and there are people everywhere. Deepa Bandivadekar is the person in charge here. The office is a small room with just the basics. We don't have any flashy decorations or expensive carpets. We have a few shelves for files and a couple of desks for our work. Since we are near the hospital, the road is always full of cars and rickshaws. We have been in this spot for a long time, so we know the other shopkeepers on the street. We don't use any fancy business talk or try to impress people with big words. We just do the work that is asked of us. If someone calls, we pick up the phone and talk to them like normal people. We don't have an automated system or a call center. It is just us here. Sometimes the work is slow, and other times it is very hectic, but we manage. We don't have a big marketing budget, so we rely on people just knowing we are here. It is a very basic operation. We show up in the morning, do what needs to be done, and then head home. It is a simple, honest way to run a business in Mumbai.