We are tucked away at 35,Rathan Singh Road in the Frazer Town area of Bangalore 560005. The office for Jet Airways Ltd here isn’t some big airport terminal; it’s just a regular building on a street that gets pretty busy. We deal with a lot of flight schedules and passenger issues every single day. The phones don’t really stop ringing, especially when there are delays or weather problems. It gets pretty loud inside with everyone talking at once. We’ve got old posters on the walls and desks that have seen better days. It’s a lot of paperwork and looking at flight paths on the screen. Most of us have been working here long enough to know the regulars by their voices. We aren't trying to be anything we aren't. We just show up, handle the bookings, and try to make sure the bags get to where they need to go. Frazer Town has a lot of good food spots, so lunch is usually the highlight of our day. Sometimes we stay late when a flight gets diverted, just drinking tea and waiting for updates. It’s just the way the airline business works on the ground level. We’re just a small crew in a busy city trying to keep things moving. There isn't much more to it than that. We just focus on the task in front of us.
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